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Terms and Conditions

TERMS AND CONDITIONS MAY CHANGE FROM TIME TO TIME WITHOUT NOTICE

1. Reservations:  Deposit: A $250 deposit is required at the time of booking. The receipt of this deposit does not imply acceptance by the Lessor of the booking. Only when the booking has been confirmed by the Lessor is the deposit accepted, as the first installment of the total payable. If a deposit is not received within 14 days the reservation will be canceled.
2. Payments:  Payment of all rental charges, including estimated mileage charges are due upon PICKUP of the vehicle. An additional, fully refundable, $500 deposit is required upon PICKUP to cover the unlikely insurance costs of an accident.  Payment must be made in US dollars by cash, Cashier’s Check, Travelers Check, Mastercard or Visa card. Sorry, no personal checks or other credit cards are accepted. THERE WILL BE NO REFUND OF TIME CHARGES FOR LATE PICKUP OR EARLY RETURN.
3. Cancellation Policy:  All cancellations must be received in writing. A $50 charge applies to all cancellations made less than 30 days from the date of departure. Cancellations made less than 7 days prior to the scheduled date of departure, will result in the forfeit of reservation deposit.
4. Security Deposit:  Security/Damage Deposit is $500 CASH or CREDIT CARD and is fully refundable less any damage, loss of equipment, cleaning, refueling, extra days and extra mileage fees. This must be in cash or credit card and is due upon departure.
5. Driver License / Driving Age:  All drivers must possess a drivers license valid for the entire rental period and a major credit card. An international drivers license is recommended for foreign tourists. Minimum age of 25. Only valid drivers listed on the contract are allowed to drive the vehicle. All drivers and their drivers licenses must be present at the time of pickup.
6. Vehicle Pickup and Return:  Vehicles are available for pickup and drop off from 8am to 8pm pacific standard time seven days a week. Advance phone calls save a lot of time and trouble. We are flexible as long as arrangements are made.
7. Travel Restricted Areas:  Travel into Canada is permitted with a written authorization. Travel into Mexico is NOT permitted and will result in immediate forfeit of deposit. Driving on unmaintained and/or closed roads is not permitted. Lessor is responsible for all damages to vehicle, tires, towing charges, and other expenses as a result of a breakdown associated with operating in these areas. Lessor is responsible for all operating and parking tickets accrued during rental term. Travel outside of the Southwest is permitted with written agreement prior to signing the contract.
8. Restrictions:  Smoking is not allowed in the vehicles. This is for sanitation as well as fire hazard reasons. A minimum cleaning fee of $250 will be charged for smoking. Pets are only allowed with written authorization, and are subject to a minimum $75 cleaning fee. Towing of anything is prohibited at all times. Sitting or standing on roof of vehicle is not allowed at any time. All doors must be kept closed and all seats must be in the upright position while vehicle is in motion. Camper pop-top must be locked in down position and all gear must be properly stowed during vehicle operation. Use common sense and proper judgement at all times while using the vehicle.
9. Insurance:  If you are a US or Canadian resident and have auto insurance coverage that covers rentals and you have full coverage (liability, comprehensive, and collision) you will need to provide us with your insurance information prior to the rental so the coverage can be verified. Otherwise you will be required to purchase our commercial insurance at $19 per day which offers the minimum statutory liability coverage in the states you will be driving and comprehensive and collision coverage with a $500 deductable per occurrence. Insurance provided by credit card companies is not valid as they do not cover VAN rentals.
10. Accidents:  If you are involved in a collision, get the drivers license number and insurance information from all other persons involved. See that a police report is made if there is an injury or if damages exceed $500.00. Call us as soon as you are safe so we can assist you. The security deposit covers you for a single accident. You may be liable for a further deposit. The rates and prices quoted are in US dollars and are subject to change without notice.
11. Airport Shuttles:  We are located in Las Vegas, 15 minutes south of McCarran International Airport, (LAS). We extend complimentary client pick up from and drop off to LAS. Other locations are served as well, on a fee basis. Please ask for a quote on a pick-up or drop-off of your choosing.
12. One-Way Hires:  It is possible to commence your hire in Las Vegas and finish at another location (or vice versa), for a fee conditional of where the drop off is requested, when the rental period is a minimum of fourteen (14) days. This charge is payable when final payment is made, 7 days before pick up date.
13. Mechanical Problems:  Our vehicles are maintained by the best VW mechanics in Las Vegas, so problems are not common.  However, they are possible and we want to be clear about our policies prior to booking.

    Should you have a problem en-route, we are the first call you should make after making sure you are in a safe place.  Hopefully the problem can be sorted and you will be on your way without any inconvenience.  There is an extensive network of VW mechanics throughout the Southwest, so we should be able to get you aid no matter how remote the location.  Hopefully a simple fix is all that is required and you are back on your way.

    We will cover any towing, parts, or labor needed to get you back on the road.  We will not cover time lost.  If the problem is more serious, we have two choices:
    

    1. We will get you to the nearest safe location where you can relax, and if another of our vehicles is available we will deliver the van and swap vehicles for you in the shortest possible time.  If you prefer to rent another vehicle locally, we will refund the balance of the rental period.  You are responsible for any accommodation expenses.
    2. If you do not want to swap vehicles, a replacement is not available, or it would require an excessive amount of time, we will recover you back to either our base or a nearby location of your choosing, and we’ll ensure you have a safe onward journey.  We will either refund any monies for the outstanding rental period, or offer a credit for an equivalent rental period at a future date of your choosing.

    If you have any difficulties report them immediately to Leaving Las Vegas Camper Vans.  If you incur any minor repair bills save the receipts and we will give you a refund up to $50.  Retrospective claims or any unauthorized claims above this limit cannot be recognized.  If you have an accident (or breakdown) you are responsible for your accommodation expenses.  Leaving Las Vegas Camper Vans liability extends to either replacing your vehicle with a similar one or refunding your rental fees for any of the days the total use of the vehicle is lost.

14. Fuel: The fuel tank will be full on pickup and has to be returned full.  Always re-fill with “MID” grade (89 octane) fuel.  Drop-off refueling will be charged against your security deposit at a rate of $5/gallon.  Propane is provided with your hire.  If you must re-fill the propane tank, keep the receipt for re-imbursment.
15. Driving Fines: If you are fined or penalized for breaking any traffic laws, you are liable to pay the fine.
16. Windshield and Tire Damage: Windshield damage is the responsibility of the renter / driver.  Make sure to note prior damage.  Damage to tires and the cost of puncture repairs is also the responsibility of the renter.